Shipping Policy

Frescazo Style Policies

Last Updated: November 20, 2025

Shipping Coverage

Frescazo Style currently ships only to addresses within the United States (U.S.). We do not offer international shipping at this time, which means all orders must include a valid U.S. delivery address. (This helps us ensure faster deliveries and avoid customs complications.) We do not ship to any countries or territories outside the U.S., and any order placed with an international address will be canceled and refunded.

Processing and Shipping Times

It generally takes us between 3–7 business days to process and prepare your order before shipping it. All our products are made on demand, which means we begin producing your item once the purchase is completed. This processing time ensures the quality of each product before it is shipped.

Once your order is ready, we proceed with shipping. Transit time depends on your location within the U.S. and the shipping method selected, but it typically ranges from 3–4 business days for standard domestic deliveries. Please keep in mind that total delivery time includes both processing (production) time and shipping time.

Available Shipping Options

We work with Printful, a print-on-demand company with fulfillment and logistics centers in multiple locations. Thanks to this, your order will ship from the facility best suited to deliver it efficiently—usually from within the U.S.

We offer the following shipping options within the United States:

  • Standard Shipping (Flat Rate): Estimated delivery in 3–4 business days after order fulfillment. This is our reliable and economical base shipping method.
  • Express Shipping: Expedited delivery in approximately 1–3 business days after fulfillment. This priority option includes an extra cost but is ideal if you need your order more urgently.

     

Note: The estimated delivery windows listed above begin after the 3–7 business days required for processing/production. Delivery times may vary slightly depending on the season (e.g., holiday peak periods) or operational factors, but they are generally very accurate.

Additionally, in some cases, your order may be split into multiple shipments if it contains different types of products or if items come from different production centers. For example, some items (such as hats, mugs, posters, or other fragile products) may be packaged separately to ensure proper protection, so you may receive them in separate packages. If your order ships in multiple packages, you will receive a tracking number for each one. This does not affect the shipping cost you paid during checkout (as it is calculated together), but items may arrive on different days.

Shipping Costs

Shipping costs are calculated and displayed during checkout before you finalize your purchase. These rates are based on standard fees from our logistics partner (Printful) and include handling, packaging, and shipping costs based on product weight, dimensions, and shipping distance.

For standard shipping, we apply Printful’s flat domestic rates within the U.S. (rates vary depending on product type and quantity).

For express shipping, the cost will be higher than standard due to the expedited delivery service. The exact amount will appear when you select this option at checkout.

Tip: At times, we may offer free shipping promotions when you reach a certain purchase amount or during special events. When applicable, these conditions will be clearly displayed in our store. If free shipping is not indicated, the standard rates above apply.

Please note that we do not charge any additional taxes or shipping fees beyond what is shown at checkout. Since we only ship within the U.S., you will not need to worry about customs duties or additional import fees (domestic U.S. orders do not incur customs charges).

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email. This email will include a tracking link, when applicable, so you can view the real-time status and journey of your package. Tracking is available for most standard and express shipments; we use well-known carriers (such as USPS, FedEx, DHL, and others), which typically provide tracking information. If you have any questions about your shipment status or tracking number, feel free to contact us so we can assist you.

Please ensure you enter your email address correctly at checkout, as this is where we will send the shipping confirmation and tracking link. If you do not receive the notification within the expected timeframe, check your spam or promotions folder, as automated emails may occasionally be filtered there.

Delivery Issues or Delays

At Frescazo Style, we strive to ensure your order arrives within the estimated timeframe, but delays or issues may occasionally occur beyond our control (carrier delays, high-volume seasons, weather conditions, etc.). Below are our policies for delivery-related problems:

- Order Not Received Within the Estimated Time

If your order should have already arrived based on our estimated timelines but you have not received it yet, please follow these steps before contacting us:

  1. Verify the address: Check your shipping confirmation email to ensure the delivery address on your order is correct (no typos in street name, number, ZIP code, etc.).
  2. Check with your local post office: Visit or call your local postal office and provide your tracking number. Ask if they are holding a package for you. Sometimes, if you were not home, the carrier may leave a notice or hold the package for pickup.
  3. Check with your neighbors: Speak with neighbors to ensure the carrier did not accidentally leave the package at the wrong address or with someone nearby. This is especially common in apartment buildings or multi-unit residences.

If you still cannot locate the package after completing these steps, please contact us as soon as possible at our support email with your order number and full name. We will assist you by investigating the issue with the shipping carrier and will do our best to resolve it. Typically, if the provided address was correct and the package appears to be lost in transit, we may send a replacement at no additional cost or issue a refund, depending on the situation. Each case is evaluated individually.

Important: If tracking information shows the package as delivered, we will consider the order successfully fulfilled. In such cases, we cannot immediately cover the cost of reshipping or refunding, as the carrier confirms delivery. We recommend checking thoroughly around your residence (e.g., porch, mailbox, reception area) and with anyone you live with, in case someone else received the package. If you still cannot find the package marked as delivered, contact us and we will review possible support options; however, replacements in these situations may involve additional costs that could be the customer’s responsibility.

- Incorrect Address or Returned Packages

It is the customer’s responsibility to provide a complete and accurate shipping address. We recommend carefully reviewing all address information when placing your order, including apartment/unit number, city, state, and especially ZIP code, as it is crucial for correct delivery.

If you notice an error immediately after placing your order, contact us as soon as possible to see if we can correct it before the order is shipped. We will do our best to assist if the package has not yet entered the shipping process; otherwise, we may need to wait for it to be returned.

If the order cannot be delivered due to an incorrect or incomplete address, the carrier may return the package to our fulfillment center. If a package is returned to us due to an address error or an unavailable recipient, we will notify you. We can reship the order once the correct address is confirmed, but the customer is responsible for the shipping cost of the second delivery. We will provide a link to pay for the new shipping fee, and once paid, the reshipment will be processed.

If we do not receive a response from the customer within a reasonable timeframe (e.g., 2 weeks) after notifying you of a returned package, we reserve the right to cancel the order. In such cases, we may issue a refund for the product value only, excluding the original shipping costs (as the shipping service was already used).

This process helps cover the additional operational and transportation costs caused by incorrectly entered addresses.

Tip: Always double-check your address before confirming your purchase to avoid delays or unnecessary charges.

Damaged or Incorrect Products Upon Delivery

At Frescazo Style, we inspect the quality of our products carefully, but if you receive a defective, damaged, or incorrect item, we want to resolve it as quickly as possible. Please contact us via email within the first 3 days after receiving your order. In your message, include your order number and clear photos of the product showing the damage or error, along with any relevant details.

We are very sorry if your product arrived in poor condition, and we will work to correct the issue immediately. Once we receive your message and evidence, we will send a solution as soon as possible. This usually involves sending a replacement item at no additional cost. In certain cases, if a replacement is not possible, we may offer a full refund. Our goal is to ensure you are satisfied with your purchase, even when unexpected issues occur.

Please note that to properly address these incidents, it is important that you contact us within 3 days of delivery. After that period, it may be more difficult to verify and resolve the issue with our provider. We will always do our best to assist, but we appreciate prompt notification for any damaged or incorrect product.

Returns and Refunds

In general, we do not accept returns or exchanges if you simply changed your mind, selected the wrong size/color, or if the product does not meet your expectations for reasons unrelated to manufacturing defects. Since our products are made on demand specifically for you, we cannot easily restock or resell them. Please review product descriptions, images, and size guides carefully before placing your order to ensure the product meets your needs.

However, if there is an issue with your order—such as a damaged, defective, or incorrect item—please contact us. We only offer replacements or refunds in cases where the item received is wrong or arrives damaged. As described in the previous section, we will resolve the issue by sending a new product or processing a refund, depending on what we agree with you. Our commitment is to your satisfaction when the issue is beyond your control.

We do not process size or color exchanges. If you are unsure about which size to choose, please refer to the size guide available on each product page. In the rare event of a labeling or manufacturing error (for example, receiving the wrong size due to an internal mistake), notify us within the first 3 days and we will gladly send the correct item at no additional cost.

Thank you for choosing Frescazo Style. If you have any other questions about our shipping policy or need assistance with your order, feel free to contact us. We are here to help and ensure you have an excellent shopping experience.

Frescazo Style Policies